Refund Policy
Last Updated: September 23, 2026
At IPTV Canada, we want you to feel confident when choosing our service. If something goes wrong with your subscription, our support team is here to help.
Refund Requests
If you experience a technical issue that prevents you from using your subscription, please contact us within 24 hours of your purchase. We will first try to identify and fix the problem. If the issue is related to our service and cannot be resolved, your refund request may be approved.
Refunds may also be considered for duplicate payments or confirmed billing errors.
Refunds Are Not Available For
Refunds are generally not provided for problems caused by your internet connection, device, IPTV application, network settings, or incorrect installation. A change of mind after purchasing a subscription is also not considered a reason for a refund.
If the subscription has already been used, the refund request will be reviewed based on the circumstances.
How to Contact Us
If you need help with a refund, please send us your order details and a short explanation of the issue.
Email: live.support.tv@gmail.com
WhatsApp: +212 698-928488
Our team will review your request and get back to you as soon as possible.
Refund Processing
Once a refund is approved, it will be returned through the original payment method. The time it takes for the refund to appear in your account depends on your payment provider or bank.
We always recommend contacting our support team before opening a payment dispute so we have the opportunity to resolve the issue directly.